Support Service

After you purchase Scientific Letter, you can contact the technical support of the software product. The Scientific Networks Software company does not guarantee the technical support in all cases. It means that sometimes we can refuse to help a user. Nevertheless, the company always tries to help users in their work with the software product and fix bugs, if any detected.

In case you come across a problem with Scientific Letter, you should provide the following information when contacting the support service of Scientific Letter:

• The version of Scientific Letter and the language of its user interface
• Your 20-digit activation key (you can find it in the "About" window)
• The version of MS Windows (Windows NT, Windows 2000, Windows XP, etc.)
• The Service Pack version of your operating system
• The description of the problem

We neither divulge nor give any personally identifiable information received from our users to any third parties. Exceptions are possible only if required by law.

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